What is digital accessibility?

For a website to be considered accessible, all of its content must be clearly visible, usable, understandable and robust for all internet users, without any physical or cognitive disability, the hardware used or the performance of their internet connection impeding their ease of browsing.

A website’s accessibility is assessed by taking into account all the standards in force, as set out in the General Accessibility Guidelines for the French government, local authorities and public establishments (RGAA).
These standards must be taken into account whenever a new digital tool, such as a website or an application, is created, and at each update, whether it be technical, graphic or editorial in nature.

Declaration of accessibility

For the purpose of inclusiveness, the City and the Eurometropolis of Strasbourg undertake to make, as well as all associated websites, accessible pursuant to Article 47 of Law no. 2005-102 of 11 February 2005.

Improvement of services and contact

If you are unable to access any content or services, you may contact the webmaster to be directed to an accessible alternative or to obtain the content in another form.

Send a message.


This procedure should be used in the following case.

You informed the webmaster of a lack of accessibility that is preventing you from accessing content or services on the website, and you have not received a satisfactory response.

Write a message to the Defender of Rights (
Contact the Defender of Rights representative in your region (
Send a letter by post (free; do not affix a stamp) to: Défenseur des droits - Libre réponse 71120 75342 Paris CEDEX 07